Description:

About the Job
Multinational Automotive Retail Company is a leading player in the automotive aftermarket parts industry in the US. As an organization. we are continually innovating and seeking to elevate the customer experience across our 4900+ stores. The company in India is an integral part of the larger organization supporting all regions in the US across IT, Digital, E-Services, Finance, and HR.
You will be one of the many team members who will pave the road ahead for Advance. In your role as a Network Security Engineer, you will work on implementation with escalation, support engineering and low-level design, implementation & warranty phases of projects.

Role & Responsibilities:

• Regular network service and infrastructure lifecycle maintenance planning and activities.

• Communication for incident manager or problem manager for major incidents, including drafting and submitting IT Incident Reports.

• Escalation of requests or tickets that are not resolved within existing processes.

• Taking ownership of any P1 ticket with no immediate resolution defined.

• Regular check-in on P1 and P2 priority tickets. Comfortable with recognizing and reprioritizing up or down based on defined prioritization guidelines.

• Diagnose and troubleshoot Infrastructure issues (Routing, Switching, Network Firewall, Network IPS,

• Internet Proxy, Network Access Control technologies, VPN, and AAA Services) quickly and efficiently.

• Configuration and management of Network Cisco and Palo Alto Firewalls, Network IPS, Internet Proxy, Network Access Control technologies, VPN, and AAA Services.

• Ongoing support process development and improvement.

• Engagement with vendors for system operation, detailed design, and best practices evaluation regarding project initiatives and escalated incidents or problems.

• Develop support documentation for existing and new technical solutions.

• Be available for after-hours support and participate in an on-call rotation.

You will benefit from:

• Range of Healthcare Perks

• Life Insurance

• Long-term/Short-term Disability Insurance

• Employee Stock Purchase Plan

• Sick Leaves

• Paid Vacations

• Paid Maternity