Manager_Lead_ARTB/Amdocs Real Time Billing_Pune (BB-C7187)
Found in: Neuvoo IN
DescriptionThe IT Operations Specialist focuses upon activities that help to identify and manage the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone s IT products and services in line with the Customer Service Management strategy. Providing technical advice and administration across the IT lifecycle for all end-users. The IT Operations Specialist has a good understanding of established concepts and procedures in IT operations including administration and maintenance of assigned applications, services, systems and solutions, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to the IT Operations Manager.Job Responsibility
* Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;
* Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
* Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
* Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
* Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
* Supports the end-to-end projects that improve customer and employee satisfaction;
* Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
* Maintains relations with internal and external partners;
* Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.SkillsMonitor and DiagnoseIncident ResponseDev OpsSecuritySoftware EngineeringAutomation and RoboticsCloudData Analytics and Insights,
- Company Description:
We’ve come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 500 million customers around the world choose us.
In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.
In an increasingly connected world, it’s no longer just about being able to talk and text. Our network allows people to share images and videos as soon as they’re captured; to share thoughts and feelings as soon as they’re created. And because we now do more than just mobile in many markets, more customers look to Vodafone for great value in their fixed line and broadband services too.
Vodafone understands that businesses need a communications partner with solutions that scale and adapt as their business needs change. They may need a few smart phones for voice and email on the move. Or they may require a fully integrated solution that enables sharing of documents, video conferencing and access to corporate applications from any location. Whatever their size and whatever their need, we are constantly looking for new, innovative ways to help our business customers grasp every opportunity in a simple and straightforward way.
- Early applicants have high chances of getting a callback from the recruiter. Insights will be displayed once we have enough data available.
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calendar_today2 days ago