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Service Operator - HR | US Multinational Automotive Company | 0-1 year (BB-A340B)

Found in: Neuvoo Premium IN

Description:

The HR Processing agent is responsible for the management of Workday tasks including hiring issues, profile issues, corrections to job changes, and corrections to team member’s profiles based on defined SLA’s.
Responsibilities will include, but is not limited to:
-Maintain a 24-hour (or better) SLA on the following tasks:
-GPI Access flags
-Termination Reversals
-Duplicate ID Corrections
-Date of Hire Corrections
-Job Change corrections
-Address Updates for Inactive TMs
-OKTA User ID issues
-Corrections to Names Task
-Rehire Tasks
-Reassignment Tasks
-Email access issues
-Inherited TMs/Supervisory Organization Issues
-Merged in Error Tasks
-Rehire eligibility changes
-Merge Duplicate ID Tasks
-Puerto Rico tasks
-National ID Correction Tasks
-Country, State, Postal code Tasks
-Duplicate National ID Tasks
-Assign all email cases to the appropriate group or individual within 24 hours of receiving
-Assign all self-service cases to the appropriate group or individual within 24 hours of receiving
-Maintain Case integrity and resolution within 24-48 Hours by re-assignment to the correct team or resolution
-Work with Tier 2 team to establish and maintain communications with our business partners and customer/team members as needed for escalations.
QUALIFICATIONS
-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Self-motivated and take initiative
-Ability to maintain confidential and personal information in accordance to federal policy, HIIPA regulations, and AAP policy
-Good working knowledge of the Workday and Service Now systems
-Ability to understand complex configurations and process flows within the Workday system
-Skills in defining and identifying processes breaks and correcting as needed based on configuration guidelines.
-Ability to learn and apply US and Canadian Human Resource policies and procedures
-Good written and verbal skills and ability to effectively communicate
-Ability to meet deadlines and work well under pressure
-Ability to work well with our business partners
-Good organizational and follow-up skills


 

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