https://neuvoo.com/img/logos/ansr-ppc1.png?empname=Talent500 H

Chat Agent I | US Multinational Fortune 500 Automotive Retail Giant | 2-4 years (BB-6323E)

Found in: Neuvoo Premium IN

Description:

Essential Duties and Responsibilities:
-Maintains composure while de-escalating customer issues
-Maintains and updates customers information in a case management system
-Tracks chat related information for auditing & reporting purposes
-Provide first level website technical support
-Follows up on outstanding items to issue completion
-Document each customer interaction in a case management system
-Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
-Provide guidance through the US Multinational Fortune 500 Automotive Retail Giant online shopping experience
-Work with external shipping contractors to assist customers with domestic issues and claims
-Address and resolve post-order questions regarding shipping, billing, and delivery
-Partner with other departments and store team members to resolve customers concerns
-Responsible for working incoming cases
-Responsible for additional back office/offline work per business needs
-Provide knowledgeable answers to questions about products, pricing and availability
-Maintain US Multinational Fortune 500 Automotive Retail Giant product and policy knowledge
-Notify business partners of errors on the website
-Complete training courses by company set due date

calendar_today1 day ago

Similar jobs

location_onHyderabad, India

work https://neuvoo.com/img/logos/ansr-ppc1.png?empname=Talent500

Apply:
I expressly authorise the Terms and Conditions