WELLS FARGO INDIA

Tech Operations Analyst (BB-73639)

Found in: Neuvoo IN

Description:
About the Role This role requires the team member to follow established guidelines, responds to inquiries through various methods of contacts, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware /software problems. Records inquiries, and repair / service requests. Resolves or directs request to appropriate technical area or vendor. Tracks status and follows up to ensure client satisfaction. Escalates to or consults with next level support when solution is unclear. Reports problems with procedures and suggests improvements. Responsibilities Handles contacts from one or more lines of business. May serve as a resource to less experienced staff. May provide on-the-job training. Resolves most complex technical issues without additional assistance. Contributes to knowledge management enrichment. At direction of manager, may assist in training and business development projects. Handles contacts from one or more lines of business. May serve as a resource to less experienced staff. May provide on-the-job training. Resolves most complex technical issues without additional assistance. Contributes to knowledge management enrichment. At direction of manager, may assist in training and business development projects. Proactively seeks information about our customers, partners and internal areas within TC. Builds a reputation as a recognized expert and support resource in a specific line of support. Submits requests to update knowledge base as needed. Essential Qualifications 2-3 years of Technical/Desktop Support experience within a busy, high volume call environment Proven track record in a desktop technical support environment Desired Qualifications 2 year degree preferred ITIL/HDI Training/Certification Market Skills and Certifications 3-year degree or equivalent combination of education and work experience 4 year degree preferred 2 years technical support or directly related experience working in a similar technical environment 1-3 years of Technical/Desktop Support experience within a busy, high volume call environment Proven track record in a desktop technical support environment Strong communication skills; Excellent English (Written and spoken) Strong customer service, analytical, and problem resolution skills. Is understanding of and sympathetic to client requirements Enterprises Mobility implementation and troubleshooting (iPhone, iPads and Blackberry devices) Basic understanding of Virtual Desktop Experience performing remote support We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

calendar_today4 hours ago

Similar jobs

info full time

location_onSecunderabad, India

work WELLS FARGO INDIA

Apply:
I expressly authorise the Terms and Conditions