Customer Service - Associate | Advance Auto Parts | 0-1 year (BB-0FB2F)

Found in: Neuvoo Premium IN


Essential Duties and Responsibilities:
-Maintains composure while de-escalating customer issues
-Maintains and updates customers information in a case management system
-Tracks chat related information for auditing & reporting purposes
-Provide first level website technical support
-Follows up on outstanding items to issue completion
-Document each customer interaction in a case management system
-Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
-Provide guidance through the US Fortune 500 Automotive Company online shopping experience
-Work with external shipping contractors to assist customers with domestic issues and claims
-Address and resolve post-order questions regarding shipping, billing, and delivery
-Partner with other departments and store team members to resolve customers concerns
-Responsible for working incoming cases
-Responsible for additional back office/offline work per business needs
-Provide knowledgeable answers to questions about products, pricing and availability
-Maintain US Fortune 500 Automotive Company product and policy knowledge
-Notify business partners of errors on the website
-Complete training courses by company set due date
-Excellent written communication skills
-Must be able to multi-task
-Typing speed of at least 45 words per minute
-Must be available to work any shift between 8:30am-7:30pm (rotating shifts)
-Must be available to work weekends and holidays
-Must thrive and be adaptable to an ever-changing fast pace environment
-Regular, dependable attendance and punctuality
-Demonstrated ability to work well with other departments, peers and business partners
-Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
-Must be available to attend entire paid training class
-Pass Background Check and Drug Screen

calendar_today14 hours ago

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