Â·To provide the highest level of Technical supportÂ·Work with leading-edge technology in the High-end Data Center, virtualized and cloud spaceÂ·Coordinate with customers, vendors and different teams to understand the requirement or problem and then provide a high level of professional and technical support accordingly.Â·Install, configure, update and troubleshoot Linux server environments on a Bare metal or VM for customers or application team such as OS level concerns, OS networking problems, Performance related issues, on web server, database server, applications server, and mail server running on Linux OS.Â·Create and maintain customer loyalty by serving customers above and beyond their expectationsÂ·Support customers over the phone, email and via ticketsÂ·Collaborate with fellow system administrators and support team membersÂ·Provide Fanatical SupportÂ® in all interactions
Pre-requisites Excellent knowledge on RedHat Linux Certification â€“ RHCE level Knowledge â€“ RHCA Level (RHCE + 6 Yearsâ€™ experience on Core Linux) Strong hands on experience in maintaining Linux OS: Install: Media installation, kickstart, network-installation, cloning, OS disk imaging Configure: Networking, Kernel, Limits, Performance tuning, File systems, Multipath, LVM System Services: SSH, SFTP and SFTP Jailing, Sendmail, BIND DNS, HTTP, NFS, CIFS, NTP, FTP Experience with virtualization (on any of the technology from below list): VMWare: VM Administration, vMotion, SvMotion, Resource management, DRS, HA OVM / OLVM: VM Administration, Host or Repository migration, Compute resources OCI / AWS/ Citrix / KVM / Xen Virtualization Clustering knowledge on RH Cluster/Oracle RAC/ASM/VMWare or OVM host cluster environments Experience with scripting language â€“ Bash, ksh, python Hands on experience with automation tool Like Ansible, AWX or Puppet. Understanding of Storage Area Network and related technologies â€“ SAN Fabric, SAN Zoning, Multipath Server/VM migration over cross platforms - P2V and V2P on VMWare OLVM OCI. Data center migration knowledge would be a plus. About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the worldâ€™s leading technologies â€” across applications, data and security â€” to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology
Though weâ€™re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.