Cognizant

Associate - Projects (BB-B4B4B)

Found in: Neuvoo IN

Description:

Sr. Application Analyst

Qualification :

Science / Engineering Graduate

Responsibility :

Stakeholder Management :

  • Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.

    • Service Management :

  • Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead.
  • Escalate tickets that require external intervention.
  • Alert Leads for tickets where there can be a potential SLA breach.
  • Ensure quality of deliverables through selfreview.
  • Provide inputs to task estimation.

    • Service Tracking :

  • Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.
  • Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.
  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
  • Collate data and provide inputs for reporting requirements.

    • Service Execution :

  • Responsible for coordination with other support groups (such as infrastructure, product vendor etc).
  • Comply with defined process during task execution (including problem management, KEDB management etc).

    • Knowledge Management :

  • Participate actively during Knowledge transition (KT sessions) and contribute.
  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.
  • Complete mandatory training for self as identified in the training plan for the project.

    • People Management :

  • Act as a buddy for new hires, when assigned by supervisor.

    • Contribution to Org Initiatives :

  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work, including CSI themes.
  • Provide data and related inputs for producing management information.

    • Business Development & Customer Relationship Management :

  • Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.

    • Must Have Skills

  • Spring Boot
  • Microservices
  • Core Java

    • Good To Have Skills

  • ANSI SQL
  • JDBC

    • Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Nov 10 2020

    calendar_today4 hours ago

    Similar jobs

    info Full Time Employee

    location_onChennai, India

    work Cognizant

    Apply:
    I expressly authorise the Terms and Conditions