Customer Service (BB-CBCE4)

Found in: Talent IN

Qualification University level Engineering degree with relevant Experience Experience 1 - 4 Years Skills CAPA, Measurement & monitoring of non- quality cost., MIS, Documentation, co-ordination/follow-up of improvement actions. Job Description KEY RESPONSIBILITIES Develop & maintain the Customer Complaint Handling System. Trouble shooting of Customer complaints & provide timely response. Scientific approach for problem solving. Define the cross functional procedures & interfaces between Manufacturing and support/service functions. Serve as customer representative in the factory. Complying & enforcing of Customer Specific Requirements as regards to Quality. Monitor & maintain complete customer complaint log. Ensure & sustain customer complaint reduction program me. Demonstrate cost effective approach in customer handling process( Ex spare & service negotiations ) Ensure in reporting timely CAPA for all the Customer Complaints to the customer. Planning, reporting Quality Conformances from Customer feed backs , co-ordination/follow-up of improvement actions. Review, follow-up of key performance parameters of Customer Service. Customer complaint handling & interface between sales segments & respective functions. Customer Warranty Handling & Field return investigations. Follow-up and verification of effectiveness of all corrective & preventive actions. Perform & report competitor product analysis / benchmarking. Customer Service Training. Measurement & monitoring of non- quality cost. MIS report management ( Ex Customer complaint, Spares & Service documentation) Candidate Profile University level engineering degree or similar competence otherwise acquired. Qualified Lead Auditor is preferable. Salary Range Not disclosed

calendar_today4 days ago


info full time

location_on Secunderabad, India


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