OpenMarket

Technical Support Engineer (BB-3BB9C)

Found in: Talent IN

Description:
What You'll Be Doing
  • Responding to and triaging technical support inquiries from our customers via telephone and email.
  • Diagnosing technical problems using a mix of proprietary web-based tools, database, and log file analysis.
  • Raising technical problems to relevant internal and external parties as necessary.
  • Regularly updating customers on open support tickets.
  • Active handling of internal system alerts, including alarms from monitoring.
  • Actively helping to identify ways to improve internal support practices and procedures, including recommending any identified improvements to the tools used by the support team.
  • Reviewing and suggesting updates to customer-facing documentation based on reported customer issues.
  • Helping to build and maintain a library of support documentation for use by the global team.
  • What to Bring

  • You will bring Excellent analytical and problem-solving skills.
  • Good communication skills with a genial and professional manner
  • Excellent analytical and problem-solving skills
  • Strong interest in computing and technology
  • Enthusiasm and diligence
  • Be comfortable working in a small, dynamic, busy team.
  • Schedule flexibility to cope with the needs of our worldwide distributed customers established in different time zones.
  • Nice to Have

  • Experience in SMSC, HLR, SS7, SMPP, SMS, A2P messaging
  • Education/Training

  • Bachelors degree in a relevant discipline
  • You'll Be a Great Fit If

  • You love being a part of a small, dynamic team that encourages you to learn and grow.
  • You love finding solutions to interesting problems, and you welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.
  • You are self-motivation and take ownership of tasks and complete them by collaborating with the team.
  • Your schedule allows accommodating for operational needs to be able and assist our worldwide customer base.
  • calendar_today11 hours ago

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    location_on Pune, India

    work OpenMarket

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