Deputy General Manager (BB-3F936)
Found in: Talent IN
Description:General Manager-B&LQualification:Graduate,MBA,MCA,BCA,BTechResponsibility:Business Customer Acts as L4 point of contact for escalation. Accountable for entire Accountsdeliverables. Engage with Client,customer to anticipate issues and needs of the customer related to the accounts. Follows customer profitability practices such as Cost optimization methods consistent improvement in CP productivity and quality benchmarking periodic target revision etc. Implements measures to optimize seat utilization. Participate in People and revenue forecasting. Efficiently manage ramp up and ramp downs of the project. Work with Business Enabling teams appropriately to ensure Business needs are addressed. Responsible to handle escalations in case of any miss in deliverables and ensure CAPA is in place. Work with PEX teams on driving the Process improvement projects and responsible for effective implementation of all the automations,process changes. Accountable for effective implementation of all the Cognizant initiatives to enhance the existing methodology. Project Process. Ensure Organizational index for Innovation,Ideation from self and team are met. Manage rapid change in a diverse and fast paced environment. Identify cost optimization opportunities and plan to manage the same. Suggest and Plan implementation of new technology practices such as internal knowledge sharing portals Information Security practices automated production metric generation etc to enhance process efficiency and cost optimization. Responsible for overall billing and invoicing and annual planning of resource, infrastructure requirements(like workspace delivery location expansion). Review process audit findings and take corrective action to prevent negative results. KnowledgeManagement, Drive Best Practices and implement the same between the projects. People,Team Management,Address and,or escalate (to HR etc) all queries and feedback arising from teams\ nDelegate,sign tasks to team members and ensure optimum accuracy is achieved in all the deliverables. Work on appropriate mentoring,coaching and grooming of direct reports to move on to the next level. Identify and develop promotable resources from within the team. Do skip level with the team to understand any challenges faced. Address and,or escalate (to HR etc)all queries and feedback arising from teams. Drive entire team to be 100% compliant on Go Perform. Conduct 1 0 1 with direct reports and performance appraisals. Identification of training needs,training plan,records.Good To Have Skills COTS Products(BFS ConsLend)Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Mar 16 2021About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.
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