Standard Chartered Bank Ltd

Head of SOCs (BB-4D2AB)

Found in: Talent IN

The Role Responsibilities To provide strategic and operational leadership across the regional Security Operations Centres (SOCs). To develop and implement the SOC framework & strategy of the Bank through closely working and enabling the supply partners. Responsible for the management, governance and assurance of SOC strategies, policies, processes and procedures considering best practice and the operational needs of the business, thus ensuring that SCB complies with all current security and Banking legislation (notably for private side access). Strategy Awareness and understanding of the Groups business strategy and model appropriate to the role Leadership, coordination and management of the global SOC network, including defining the vision, strategy and tactical objectives for the SOC network Plan, direct and control the SOC functions and operations Lead the expansion and growth of the SOC; driving integration of new products and services Business Awareness and understanding of the wider business and market environment in which the Group operates Accountable for the daily operations of the SOCs, including the development of global policies, processes, standards and procedures for safety and security, the management and delivery of SOC projects, and the development and implementation of systems and processes to assure compliance to local regulations. Subject matter expertise. Provide expertise and specialist support on all aspects of SOC management. SOC Management. Responsible for developing, managing and coordinating global activities, programmes, and requests, to ensure delivery in a timely manner. Budgets Management. Set and Manage the set the SOC budget, and ensure costs are managed to maximize efficiency, flexibility and capability across the group. Project Management accountable for the delivery and management of safety and security projects, including determining project priorities, based on risk and broader Bank initiatives. Ensure projects are delivered on time and within budget to agreed standards. Business focus. Responsible to ensure that the SOC function is delivered as a cost-effective business and actively identify opportunities for cost savings through simplification or collaboration and improved standardisation, without increasing risk exposure. Leads the SOC team to develop and implement a programme of continuous improvement of the SOCs including staff, processes, operations and technologies. Assist in implementation of new SOC products and services Undertake benchmarking and market testing against appropriate organisations Supply Partner Management. Responsible for team & supply partner management and overall use of SOC resources. Coordination with supply partners to assist with development of the relationship with SCB, including the management of safety and security KPIs. Technology. Act as the primary SOC point of contact for all technology-based solutions, that have a future focused orientation, promoting simplification, efficiencies and enhanced user experience. Lead on the development and implementation and integration of security systems into the SOCs (e.g., alarms, access control, CCTV) Oversee the management, administration and maintenance of SOC hardware, software and systems to achieve operational effectiveness Data and Metrics. Develop, coordinate and maintain SOC reporting (internal & external) that enables proactive risk monitoring with anticipatory reports. Develop key performance indicators focussed on improving service delivery and customer satisfaction, driving forward any improvements where necessary. Creation of reports, dashboards, and metrics for SOC operations and presentation to senior management and stakeholders Communications. Responsible for the coordination of global SOC communication programmes, Bridge content and enhancements. Processes Accountable for assurance of the delivery and implementation of global policies and procedures for the SOC Responsible for the development and management of all SOC policies, processes, standards and procedures for the consistent application and operation of all SOCs Ensure that the SOCs comply with all relevant legislation relating to security, and compliance to policy, process, and procedures to achieve operational objectives in a globally harmonised way People and Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from SOC teams and work in collaboration with risk and control partners. Review and Consult on SOC team structure/capacity plans to ensure that its meeting client demands. Risk Management & Incident Response Directing security incidents, events and crisis monitoring, management and response to protect people and premises. Addressing security incidents and ensuring timely response and escalation. Maintain an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. Ensure the effective application of the risk management framework to evidence that existing SOC risk control processes are effectively implemented and are adhered to across the Group. Influence the risk management culture of the SOC team. Governance Responsible for the assurance of policies, processes, standards, procedures and guidelines for SOC and safety and security management are being implemented globally. Accountable for monitoring the effectiveness of SOC policy, processes, and standards, including seeking feedback stakeholders, and take necessary action when required. Responsible for the assurance SOC compliance through coordinating and compiling results of Control Reviews, Assessments and Gap Analyses Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the SOCs. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Group Property, H&S, Security, Resilience (Crisis Mgt and BCP), IT, Cyber Security, Compliance, Human Resources, Supply Chain Management, Corporate Affairs, Operational Risk, External Regulators, peer organisations Other Responsibilities Embed Here for good and Groups brand and values in the SOC team. Perform other responsibilities assigned under Group or Functional policies and procedures. Be a key member of the Safety & Security Leadership Team Our Ideal Candidate Holds a related degree or other professional safety and security qualifications or certification Membership of recognised professional safety or security body is desirable Preferably 10 years of exp in SOC Developing and implementing SOC systems Knowledge of SOC operations acquired through education, training and experience Development, management and implementation of SOC policies, processes and standards Manage SOCs across functional and geographical boundaries Manage a diverse team in a global, multi-cultural environment

calendar_today2 days ago


info full time

location_on Nelamangala, India

work Standard Chartered Bank Ltd

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