Greenlee Textron Inc

Quality Assurance and Application Support Engineer (BB-485FA)

Found in: Talent IN

Description: TheQuality Assurance andApplication Support Engineerwill test web-based/Mobile applications and MS Windows services used by our employees and customers; provide support to end-users in the organization on how to use various types of software applications efficiently and effectively in fulfilling business objectives; troubleshoot, document and report application issues; and assist in the design, delivery, and improvement of in-house software applications. Responsibilities: Automation Testing experience: writing test script, review peer’s test script, execute and update Familiar with Agile process. SAFe agile experience and training is much preferred Familiar with cloud-based development and DevOps Requirement Analysis and designing detailed test cases and procedures from requirement specifications. Test new applications and repeat testing for existing products. Ensure all product releases meet or exceed defined quality goals. Work with business analysts, development teams, and internal groups to ensure customer requirements are being met. Document test cases and defects as needed. Work in a virtual team environment and follow procedures to maintain team’s high standard for functional and usability testing. Perform execution of test plan, continually analyzing test efforts for completeness. Perform system integration, functional, regression, user interface and performance testing on modifications and enhancements prior to production releases through manual techniques. Analyze all technical issues related to the applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills. Develop functional expertise on multiple systems supported by the QA and Support group. Thoroughly test applications prior to release or upgrades. Regression test live applications. Measure and analyze application issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager. Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems. Develop and publish Support Knowledgebase articles for internal and external users for use in troubleshooting, training, and other areas as defined. Be a quick learner, eager to leverage new technologies in a virtual team environment and educate self on new releases as well as test functionality and report on issues found. Handle several priorities and manage knowledge of multiple applications and their features. Understand bug severity and be able to prioritize and escalate issues. Work independently with engineering and product management as required following up on any issues identified. Run manual regression test plans to identify bugs and defects. Record and maintain the details of any bugs assigned or found in our Test Track bug tracking system. Gather and forward customer feedback and suggestions for application improvement. Requirements Minimum 5+ years of experience in testing. Prior technical support experience required Prior customer service experience preferred Strong Problem Solving, analysis and testing skills Experience with Microsoft technologies Ticket tracking software experience Excellent communication, organization and interpersonal skills An understanding of the software development cycle and testing of web-based applications Able to work under pressure and time constraints Associates degree in computer or business related field plus a minimum of three years telephone support or combination thereof Iterative Development and Release Management process experience in an Agile Scrum environment is a plus Basic development and SQL experience is a plus Mobile testing experience is a plus Automation testing experience is a plus

calendar_today3 days ago


info Full-time

location_on Chandigarh, India

work Greenlee Textron Inc

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