Service Desk Management SW/Application Tech Support Practitioner (BB-026F9)
Found in: Talent IN
Description:Job Description About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.comProject Role :SW/Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Management Level :10Work Experience :4-6 yearsWork location :BengaluruMust Have Skills :Service Desk ManagementGood To Have Skills :Service Desk Voice SupportJob Requirements : Key Responsibilities : 1Operations management2People Management3Performance ManagementTechnical Experience : 1Good knowledge of incident management and reporting tools2Good Technical know-how on system trouble shooting3Good problem solving and analytical skills4Good knowledge on Excel and PowerPoint55 to 6 Years of experience6Minimum 1 years of operations management experience in Service or IT help desk supporting US or UK customersProfessional Attributes : 1Good people management skills and feedback giving skills2Excellent verbal and written communication skills with email etiquetteEducational Qualification : 1Bachelors degree or 3-yr diploma2Good to have ITIL, technical certificationAdditional Information : 124x7 Support29 Hr 30 min Shift35 days working per week4Weekly offs based on roster Qualifications 15 years of full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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