Hang Seng

Consultant Specialist/Development Engineering/IT Infrastructure Delivery (BB-8986C)

Found in: Talent IN

Description:
Job DescriptionKey Responsibilities Service & Support. Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged to add value to business and ultimately the end customer Patch servers during the initial stage and use the experience gained during this time to suggest any improvement on man, machine, method or material. Provide L2/L3 support to the team. Write Windows infrastructure as code to automate and streamline tasks. Building orchestration automation capabilities to support the execution of operational activities. Work closely with the POD Lead to provide staff leadership and technical direction on the owned technologies Act as a change agent for sustainable continuous improvement, identifying and removing organizational barriers affecting the team, processes and products owned by working closely with the POD Lead Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new fulfilment pods, leveraging agile delivery methods, associated frameworks (e.g., Kanban) and Bank tools (e.g., JIRA) to do this Customers / Stakeholders Customer focus. Promotes and prioritises decisions or actions according to customer needs, encouraging others to do the same Strengthen stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy Understand the current needs of all key stakeholders and be able to anticipate future needs in order to manage stakeholder expectations. Effectively engages customers, colleagues and stakeholders to build a trust-based relationship. Leadership & Teamwork Drives a high performance culture through leadership by example. Independently performs assignments to achieve stated objectives and resolve non-routine issues without appreciable guidelines from others. Determines and develops solutions under conditions of uncertainty Demonstrate lateral thinking and ability to act on initiatives. Management of Risk Managing risk responsibly. Embeds efficient risk and compliance processes and procedures as usual practices Risk & issue management. Manages tracking of risks/issues/ dependencies, validating them as they arise; takes ownership for critical issues and ensures resolution within agreed timescales Monitors team adherence to established policies Continually reassess the operational risks taking account of regulatory requirements, operating procedures and practices, and the impact of new technology. Once assessed, any risks outside of risk appetite should be addressed in the defined manner. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators Observation of Internal Controls. Adhere to and be able to demonstrate adherence to all relevant internal controls. Adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points. Implement the relevant compliance policies. The term ‘compliance’ embraces all relevant financial services laws, rules and codes within which ITID has to comply. The job holder will need to pay specific attention to the internal controls on asset and service management Role Dimensions The Agile PODs in Windows Patching are newly established PODs as per the Agile Transformation in ITID in 2020. The POD leader undertake direct line management of the staff within the POD. Job Context Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive Effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior executive management and external parties. Builds strong partnerships with key stakeholders, possess the credibility to build relationships, counsel and constructively challenge senior leaders Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals Put the customer first – ensure our internal and external customers are always considered in all decisions made QualificationsRequirements/ Knowledge, Experience & Qualifications. BE/BTech degree or equivalent experience At least 12-15 years of relevant IT experience. Relevant product knowledge including knowledge of Microsoft Windows Server Technology, Microsoft Systems Centre, Automation tools such as Ansible/Puppet, Reporting tools such as Splunk, scripting (shell-scripting) and collaboration tools such as Jira, Confluence Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes Experience of using relevant software packages, i.e. McAfee/Symantec/Microsoft protection products. Is desirable but not essential Experience of working as part of global teams in a complex and changing technical environment, experience of managing teams responsible for technical projects and support, experience in planning projects and activities systematically in line with business priorities, using a variety of analysis and problem solving techniques Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver. A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available in our website.

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