Teleperformance

Customer Service Executive (Agra) (BB-6507E)

Found in: Talent IN

Description:
Location – AgraAgent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.Qualification / Eligibility Criteria: (Pre-Requisite) Graduate/Undergraduates in any streamFreshers can applyLanguage capabilities – English/Hindi/Punjabi/Assamese/Oriya Required Skills: Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to detailsCommunication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational AbilityAbility to understand the customer problem and provide solution or information as per company policies and processAbility to compose grammatically correct, concise, and accurate paragraphsGood understanding of etiquette for written communicationTyping Speed required 15 wpm with 85% accuracyBasic Knowledge of Computer is a must Flexibility: Agent must be comfortable working in rotational shiftsWorking Days: 6 days a week

calendar_today2 days ago

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location_on Agra, India

work Teleperformance

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