Product Manager/Strategy 2-ProdDev (BB-546F3)
Found in: Talent IN
Description:Primary Responsibilities Execute all assigned operational tasks on behalf of clients and other internal stakeholders within clearly established SLAs Tasks include provisioning & configuring new Unity and DMP instances for clients, provisioning and configuring additional features on a case by case basis prior approval, troubleshooting customer escalations that My Oracle Support cannot handle and assiting Oracle Consulting Services with Customer Implementations. Troubleshoot & unblock tasks when/if issues arise, by engaging the above mentioned stakeholders, plus Account Management, Engineering and sometimes the clients themselves Be aware of, and enforce if needed, that requests are compliant with Oracle Policies and Industry regulations where applicable Update the documentation for your processes as needed, as a result of past learnings, changes in the software, or other efficiencies you're able to identify and establish to improve the processes Keep dashboards that you, your management and other internal stakeholders can access to understand status of your work After troubleshooting and exhausting all possible courses of actions escalate issues to either engineering or management in a timely fashion and keep stakeholders updated Required Qualifications Degree from an accredited university. Graduate degree a plus 1-3 years of experience in Operations, Technical Support, Customer Support for a software product OR 1-3 years of experience in Technical Product Management, Program Management, Technical Consulting or related role Work a flexible schedule you'll be partially online during times that are convenient for India, and partially online at times convenient for the United States Ability to execute a process consistently and with ruthless attention to detail, prioritizing and managing your time so that all tasks are completed within stated SLA Ability to periodically step back from your day to day duties to assess the end to end processes to identify weak spots or improvements and collaborate with others to optimize Ability to summarize status of your tasks both quantitatively via tools like dashboards, but also qualitatively in forums like status reports and internal stakeholder meetings Have a intuition for troubleshooting systems that are a combination of people, process, technology and data, always knowing that issues may lie with one or multiple of these dimensions Ability to drive stakeholders and even clients to articulate issues clearly when you determine the request or complaint is ambiguous, in an efficient yet respectful way, is a plus Experience with SaaS Enterprise applications a plus Experience in the AdTech or MarTech fields a plus Experience with DMPs, CDPs, DSPs a great plus Be genuinely curious Always strive to learn what's the business and technical contexts of the tasks you execute; to learn how the technology works, to learn why that brings value to the customer Detailed Description and Job Requirements Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget. As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities. Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.
calendar_today5 days ago