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Telecaller (BB-37D26)

Found in: Talent IN

Description:
Job TitleDepartment Project/ClientEffective DateLocationTSE II, TSE IV, TSE V & TSE VIYahoo, Kiwi, Ingram, Energizer8/01/2018Indore, Jaipur,Gurgaon, MohaliContract Permanent EmploymentGradeNASalary19k, 23k, 25K& 27K Internal referencesInternal ResourceJOB SUMMARY/ OVERVIEWProvideaprofessional andefficientcustomer serviceonbehalf of Yahoos worldwideCustomer Services. Utilizegoodcustomer service&TechnicalSkillsfor resolving Technical/Customer Servicequeries for Yahooscustomers.Reports to :Vice President OperationsResponsible for :Professional and Efficient customer service to all the clients involvedKEY RESPONSIBILITIES AND ACCOUNTABILITIESProvideonline/offlinesupportfor Global Customers.Resolveknowncustomerissues throughtheuseof a knowledgebase, directuse of tools, productuser guides, andother referencematerials.Beresponsibletodeliver ahigh quality, customer-driven, supportserviceresolvingcustomer enquiries atthefirstpointof callwherever possible.Assistcustomerin resolving any open requests for support, assistance, informationonFinances & transactions,etc.Demonstrate ownership andwillingness toresolveissues ina timelymanner.Demonstrates confidenceandwillingnesstoresolvecustomer requests orqueries.Maintain andimproveCustomer Satisfaction bydelivering againstthoseinitiatives thathavebeen identified as cruciallyimportantduringeach andeverycustomersupportengagementfor voice.Deliver FirstCallResolutionbyhandlingcustomer requests andresolving customer issues asoften as possibleduringthefirstcontact.Abilitytoassesscustomer sentimentatall stages duringthecommunication,totakethelead in escalating an issueon behalf ofthecustomerandtoarrangefora supervisor tomediateinthe interaction if deemed necessarybyyouor if requested bythecustomer.Manages allcustomer communicationwiththeappropriatelevelofetiquette,timeliness and professionalism, whilstworkingtowards achieving agreedoperational targets.Can interacteffectivelywiththepe

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