Accenture

Analyst-Workforce Services (BB-A82E6)

Found in: Talent IN

Description:
Job Description Skill required: Workforce Services - Workforce Management Designation: Management Level - Analyst Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 3-5 years About Accenture Operations In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do? You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats. The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. What are we looking for?We are looking for individuals who have the following skillset:Problem-solving skillsAgility for quick learningAbility to work well in a teamNumerical abilityAbility to meet deadlinesIt would be a value add if you are proficient in:Customer service - InboundCustomer service - OutboundData ReportingIncident ManagementMicrosoft Excel Roles and Responsibilities In this role, you are required to analyze and solve lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsYou may have limited exposure with clients and/or Accenture managementYou will be given moderate level instructions on daily work tasks and detailed instructions on new assignmentsYou will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersYou will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clientsThe decisions you make impact your work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of work.Please note this role may require you to work in rotational shifts. Qualifications Any Graduation Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. APPLY NOW Register for Job Alerts

calendar_today3 days ago

report

location_on Bengaluru, India

work Accenture

Apply:
I expressly authorise the Terms and Conditions

Similar jobs