Reliance Jio Infocomm Limited

Advisor Voice (Ajio) (BB-5BEF2)

Found in: Talent IN

Description:
Job Responsibilities 1. Manage all customer interactions as rostered within parameters 2. Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8. Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 10.Manage outbound campaigns as per business requirement 11. Increase, develop and retain customer base through relationship building and service 12. Follow all contact center policies, procedures, code of conduct and legislative requirements Education Requirement 10 2 / Graduation degree in any discipline Experience Requirement 6 months - 2 years (Minimum 6 months experience in BPO is mandatory) Skills & Competencies 1. Speak English language 2. Basic computer knowledge 3. Problem solving skills 4. Customer focus 5. Technical orientation 6. Attention to detail 7. Service mindset Location Map Advisor Lucknow (AJIO)_1,Lucknow 1 - Vikas Nagar,Uttar Pradesh

calendar_today2 days ago

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info full time

location_on Lucknow, India

work Reliance Jio Infocomm Limited

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