Systems Operations Engineer (BB-DF228)
Found in: Talent IN
Description:Systems Operations Engineer Save for LaterRemove Saved Job Go to My Saved Jobs Job ID 54752BR About Wells Fargo Wells Fargo & Company (NYSE WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description About Enterprise Global Services Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website. Department Overview The Enterprise Technology Infrastructure (ETI) team within the Enterprise Information Technology (EIT) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure. About the Role This is a position with the OS administration, Patching, maintenance and Production support team in India. This team performs OS patching and maintenance activities on Solaris and Red Hat servers. This is a 24/7/365 team that works in shifts on rotation basis, weekend night shifts will also be a part of the duties of this engineer. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the day's job done. Responsibilities Handle the shift lead responsibility, prepare shift roaster, manage and will be highest port of technical escalation for the team on production support activities. Effective partner management across the globe. Act as primary customer interface for day to day issues and queries Responsible for coaching and mentoring less experienced team members on handling day to day work both technical and on process level. Identify and drive process improvement initiatives within the team. Develop and support routine operational activities with automation. Must be able to provide SME coverage for all high impact & visible production issues. Perform root cause analysis and identify preventive action plan. Understand end to end delivery in terms of patching, production support and work order handling. Ensure maximum uptime according to the SLA. Understanding of Multi-geo support environment. Improves and maintains customer and employee satisfaction. Work closely with peer teams to deliver high availability and optimum performance for customers. Essential Qualifications University degree in technical or related discipline. Experience of more than 7 years in OS Administration. Desired Qualifications 8-12 years of experience in Building , Managing & Supporting - Red Hat Enterprise 5.x 6.x,7.x Operating Systems. Intermediate level of experience in Building , Managing & Supporting high availability solutions like - Veritas Clusters , Red hat Cluster and Oracle RAC clustering. Familiar with programming knowledge such as Perl, Python, Shell scripting. Good Understanding of DevOps tools like Puppet , Ansible , Docker ,Github & Jenkins. Good Understanding of Cloud technologies like OpenStack , Azure , AWS and Cloud Foundry. Experience with network topology TCP/IP Network issues ,internet routing issues and troubleshooting. Good Understanding of Automation Tools like HPSA,HPOO and ability to develop scripts to accomplish mass deployments. Advance level of experience with Linux Kernel troubleshooting. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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