Logitech Engineering oamp Designs India Pvt Ltd

CX NPI Specialist (BB-422B7)

Found in: Talent IN

Actively participate in NPIs (New Product Introduction), fast tracked launches, and software releases and sustaining activities, such as Facilitate, communicate and monitor project progress to ensure deployment is completed on time Test product and software, provide feedback and identify issue Partner and develop training content to a diverse audience Assist or lead training delivery Create, develop, and publish launch and sustaining FAQs based on launch requirements, insight reports and rapid issue identification Support website publishing (products, software and FAQs) Provide insight reports on product performance to ensure fast identification and resolution of issues Collaborate with Manufacturing Quality Assurance, Product Quality Assurance , PQA and Business Groups to determine trending issues and how to address these. Determine improvements related to product and operational issues through analytics. Handle escalations of Product/software requests & issues and compliance requests Prepare business review and drive execution Escalate system level issues to the appropriate systems/IT support/vendor team Communicate and document key program requirements and status to clients, internal team members and other key stakeholders Partner with internal and external teams, stakeholders and senior executives Develop, create and manage FAQs Develop, create and manage content, such as presentations and videos. Assist and participate actively in ad-hoc projects Key Qualifications For consideration, you must bring the following minimum skills and behaviors to our team Good understanding of New Product Introduction Good understanding and experience in training content development & delivery Technically savvy, and ability to quickly learn new technology Strong demonstrated business acumen and tactical business judgment. Strong team player who operates with high levels of integrity, trust and respect for the individuals. Must take an authentic approach to collaboration leading to collective success across the broader end-to-end organization Experience in building and auditing processes Knowledge Management Experience Ability to create instructional content in the form of FAQs, presentations and videos Excellent communication & presentation skills (written & oral) at all levels of the organization. Excellent interpersonal skills. Responsive to customer and business requests. Must thrive in a fast-paced environment Fluent in English (written and spoken), any other language is a plus In addition, preferable skills and behaviors include Call center operations experience & knowledge Project Management certification Creative approach to enhance customer experiences High energy & enthusiasm with the desire to have fun and laugh while getting the job done.

calendar_today21 hours ago


info full time

location_on Chennai, India

work Logitech Engineering oamp Designs India Pvt Ltd

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