Team Lead - Adv
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Stakeholder/Business Management: '• They would be required to interact with customers (internal / external) to meet process deliverables. • Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.
Customer Relationship Management: • Provide information, educate customer, troubleshoot, probe and fix issues. • Follow up on Waiting/Open issues, feedback and coaching. • Conduct Quality audits and review of teams’ performance.
People/Team: • Conduct Huddles and Team meetings. • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Act as a buddy for New Hires. • First level reporting. • Conduct peer reviews. • Conduct refresher training. • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
• In the absence of the PL and TL, perform the following tasks when assigned: i Handle escalation calls. ii Manage service levels on a daytoday basis. • Provide coaching and feedback for improvement.
Must Have Skills Customer ServiceOnline/Digital Marketing
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 09 2021
calendar_today5 days ago