Process Executive - Data (BB-AE24F)
Found in: Talent IN
Description:Online Analyst - Adv Qualification Graduate (exclusion BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility Stakeholder/Business Management Administering and helping to manage Clients Product support for the customers who call/chat or email in the support center. Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). Client products to the customer (Analytics, YouTube etc). Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients. Create and manage Risk and mitigation plan based on discussion with project stake holders. They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications. Report to the manager on performance status and any escalations. Web Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT Design Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy Customer Relationship Management. Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues. People/Team. Contribute to and participate proactively in knowledge sharing sessions. Participate and contribute to organizational activities. Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service PL1 Required Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Online/Digital Marketing NA Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
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