Radical Minds

Operation Manager (BB-D95B5)

Found in: Talent IN

Description:
RINCIPAL RESPONSIBILITIES Work direction and development for a team of Sales executives (150-200) & 5-6 TL Team management handling team of BFSI. Coaching & Feedback Providing adequate feedback & coaching to improve employee morale & contribute directly in team performance Employee Engagement conducting engagement activities at team as well as organization level Attrition & Absenteeism Adherence to attrition & absenteeism targets aligned as per goals Employee Development provide learning opportunities to team & succession planning Monthly Team Connect Evaluation of teams performance & monthly 1-0-1 connect with employees Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes Assist Managers in Sales Strategy Development. Keep Informed of New Products and Services. Delegate Tasks and Set Deadlines. Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes. Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team. Assist with training and identify training needs within the group and provide feedback Mentor and assist the team CRITICAL SKILLS REQUIRED Sales Skills. Knowledge of the Products supported (BFSI is preferred). Knowledge of Customer Procedures / Policies Excellent spoken and written communication skills Knowledge of Customers Culture Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders Excellent analytical, problem-solving, decision-making and project management skills Ability to drive results against SLA performance indicators Ability to handle stressful situations Willingness to work in 247 environment and rotational shifts. CANDIDATE SPECIFICATION Graduate or graduate background is preferred). Sales Skills. Relevant product/process knowledge 1-5 years of relevant industry experience Coaching and developing people Managing change Emotional intelligence Proven ability to lead and motivate a service-oriented team in a fast-paced environment Experience in a call center environment Excellent analytical, problem-solving, decision-making and project management skills

calendar_today2 days ago

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location_on Mumbai, India

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