AppsFlyer

Junior Support Engineer (BB-C04E3)

Found in: Talent IN

Description:
What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.Do you enjoy solving complex technical problems? We’re looking for a technically savvy rock star who understands the value of being customer-oriented and someone who can actively deliver exceptional support services to our customer base.The right candidate should be a natural problem-solver and a strong communicator. He/she will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. He/she will actively engage in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.What you’ll do Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and communicationServe as point of contact on customer escalations and ensure customer issues are resolved in high qualityEnrich our client Knowledge Base with relevant technical informationProvide product feedback and insights to Business and R&D teamsAssisting with various projects per need What you have B.SC in a technical degree such as Computer Science, etc.1-2 Years of professional work experiencePassion for solving customer issues in a fast paced environmentPrior knowledge of SQL queriesAdvanced proficiency in spoken and written EnglishAbility to learn new technologies quicklyMulti-tasking and ability to work independentlyAvailability for a full-time position Bonus Points Web / mobile marketing and digital advertising experienceAny experience with technical support / QA / Data analysis/ Development/ Technical account managementBeing introduced by an AppsFlyer team member As a global company operating in 16 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. “As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

calendar_today3 days ago

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location_on Bengaluru, India

work AppsFlyer

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