Helpdesk Executive (BB-5B61C)

Found in: Talent IN

Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations / requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Day Call log report and Analysis, Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of Jones Lang LaSalles operation as required Perform other duties as required by Jones Lang LaSalle and (Client) Work closely with Administration in relation to the payment of invoices Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures Leading on-site operations Are you a pro at giving on-site support? Working with a team, youll oversee the day-to-day client activities for the assigned property or facility. Youll also implement building procedures and performance measuresand ensure that they are maintained at all times. Likewise, youll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question How do I ensure the safety of my colleagues? You will do this by promoting adherence to health and safety standards. Winning our clients trust As the Assistant Technical Manager youll be working frequently with clients, so youll need to build strong relationships with them. Likewise, youll need to be proactive and engaging; and make sure that the clients expectations are met each and every time. You will also be the go-to person for any facilities-related concerns. Keeping an eye on budget and contracts Do you have a solid background in finance management? As the person in charge, you will take care of the sites financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost. Promoting teamwork across the board At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what were looking for. In this role, you will support our peoples growth and development through effective training and coaching sessions. Likewise, youll promote a culture that upholds the I am JLL core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Sound like you? To apply, you need to be Competent and goal-driven Do you have three to five years experience of managing a property? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. Youll also need to be a goal-oriented individual whos an ace in health and safety requirements, vendor management and property technical systems management Organised and analytical Were looking for a self-motivated and quick-thinking Assistant Technical Manager who can solve problems using quantitative methods and holistic approaches. Likewise, were on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines. Engaging and professional A passion for excellence is what makes a great Assistant Technical Manager. Well need someone who can do more than the bare minimum to meet our clients expectations. In this role, youll also be working with different kinds of people, so youll need to be an expert in handling them professionally. Likewise, youll need to effectively manage, train and inspire the team to always do better. Youll also need to take the time to listen to your people to create better work impact. What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

calendar_today6 days ago


info full time

location_on Pune, India

work JLL

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