HyreFox Consultants

Quality Analyst (Inside Sales/Customer Service) (BB-96EB2)

Found in: Talent IN

Job Description Monitoring calls. Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement. Participates in all calibration sessions. BQ Management. Performing call quality audit of agents. Identifying fatal & non-fatal errors impacting the process & take corrective/preventive action. Analyzing the data & preparing quality reports & dashboards as required. Escalating issues that hamper the process. Desired Profile Minimum 2 years experience in Quality Analyst role . Knowledge of basic quality tools. Excellent English skills- Grammar, Spoken, Sentence framing, Comprehension etc.. Excellent adaptability to change. Flexible to work in different work types/queues at the same time. Ability to learn and understand end to end processes. Ability to adapt to new software and/or procedures as required. Ability to follow instructions and make decisions based on instructions. Ability to communicate in a verbal, written and visual manner. Time management/prioritization skills. Self-motivated. Strong analytical skills. Ability to work well under pressure and work to tight deadlines. Follows the direction of the supervisor in relation to changes to checklists, policy and procedures. Highlights opportunity of key risk areas to the supervisor. Comfortable with 24*7 environment and 6 days working. Other Details Industry Hotels/Restaurants/Airlines/Travel Employement Type PERMANENT Overview Location Gurgaon Job Title Quality Analyst (Inside Sales/Customer Service) Experience 2.0 yrs - 4.0 yrs CTC INR 2.50 lacs - 3.84 lacs

calendar_today6 days ago


info full time

location_on Gurgaon, India

work HyreFox Consultants

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