Digital Product Manager/WPB (BB-4C036)
Found in: Talent IN
Description:Principal responsibilities Business context Wealth and Personal Banking serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative distribution channels. As part of the WPB COO team, Business & Digital Architecture supports the effective and efficient delivery of change globally for WPB by Providing architecture guidance and guardrails to ensure we have an effective operating model for delivering value to our customers Business leadership for the digital platforms that provide common services to many Value Streams such as reliable and performant mobile apps, internet banking and secure access solutions Building and leading a team of digital product management experts who are assigned to Value Streams and Enablers to support the development of great digital journeys and experiences Ensuring a solid risk and control environment through providing risk and control advice to Value Streams and monitoring and remediating controls in line with 1LOD responsibilities Role Purpose (overall high level summary of the role) This role holder is accountable for the designing, building and running digital journeys covering all products, customer types and channels across HSBCs global WPB business. This involves being part of cross functional teams (composed of analysts, designers, scrum teams) across different locations operating in a lean agile product development environment. As a product manager, you will be part of a team that will Represent the CUSTOMER at all times FOCUS on urgent, pervasive and valuable problems to solve Be CREATIVE and GET FUNDING for your ideas Create COMPETITIVE products that thrive in the market And that wont rest until their products GO LIVE! Role Dimensions Typical Targets and Measures Product Management Manages aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or other targets. Acts as product owner for one or more lower-value products or services; prioritises product requirements and owns a product backlog. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Facilitates uptake of products by planning development of product collateral, supporting and evaluating campaigns, and monitoring product performance. Rolls out product trials and product launches. Requirements Management Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Prioritises requirements and documents traceability to source. Reviews requirements for errors and omissions. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy. # agreed outcomes as measured by OKRs are delivered Customer ratings of live products (e.g. app stores/NPS) Improves the Customer Experience Encourage others to take a personal approach to each individual customer without making assumptions about their needs Work to exceed expectations by looking for opportunities to improve the customer experience in every interaction Actively engage with colleagues across HSBC to ensure that all customers needs are met at the first point of contact Review and use customer feedback and complaints to make sustainable improvements the customer experience Understands a Broad Range of Products Readily share your understanding of a broad range of products and channels with colleagues in your business area Understand and describe the features and benefits of products for specific customers in your business area Understand how HSBC differentiates the products and channels in your business area from whatever the competition is offering Suggest product and channel enhancements that will improve the customer experience Understands the Marketplace Proactively update yourself on the current trends and latest news in your area of the financial services industry and regulatory landscape Understand the basic characteristics for the financial services markets that you work in Understand how HSBC differentiates itself from competitors in your business area Learn about the factors and trends that may affect your business area Actively Identifies and Resolves Issues Actively identify issues that may impact your own work objectives and implement actions to mitigate Solve problems systematically, logically and independently and where appropriate involve supervisors Demonstrate strong attention to detail and think laterally to identify solutions based on proven best practices or new approaches Implement solutions within immediate scope, anticipating impacts and managing feasible action plans Supports People Development Quickly familiarise new team members with the teams purpose and expectations Recognise and encourage the behaviours that contribute to teamwork Give timely, honest and constructive feedback to others Respect the contributions of all team members Management of Risk (Operational Risk / FIM requirements) The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues. Observation of Internal Controls (Compliance Policy / FIM requirements) The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with the Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators Qualifications Knowledge & Experience / Qualifications Bachelor's degree in Computer Science or Management degree from premier institutes, with 3-11 years of relevant Digital Product experience in BFSI, E-Commerce, Fintech etc. space is preferred.
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