Virtual Customer Support - Lucknow (BB-A1066)

Found in: Talent IN

Looking for candidates who can work from home in a rotational shift base.Minimum qualification is 10 + 2. Any graduateShifts: RotationalBenefits: Night Shift Allowance (If Applicable), Overtime Allowance (If Applicable), Annual Meal Card. Preferred Criteria: Candidate should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead. Candidate should ensure uninterrupted internet connectivity during the working shift so as to ensure maximum productivity Candidate should ensure ‘Work-like’ environment with no disturbance during the work hours. The ideal candidates should be comfortable in a fast-paced, multi-tasked, high-energy environment. They should be creative and can solve an analytical problem with a passion for excellent customer service. Eligibility Criteria • Minimum qualification required 10+2• Fresher’s / Experience candidates can apply• Experienced candidates will have to provide relevant documents• Any candidates who cannot provide relevant experience/education documents will not be considered• Excellent written and verbal communication, comprehension and problem-solving skills• Flexible to work in night shifts / rotational shifts. Shift rotation happens every 2-3 months• Candidates awaiting final year results & appearing for final year examination can be interviewed, provided if they can join immediately.• All contractual employees will be on the company's payroll, the contract period will range between 4 months to 12 months.• Candidates applying for the role should be above 18 years of age Candidate Should: Have Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Have the Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Have the ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Be flexible with the working schedule; may be expected to work weekends, holidays and events Have the Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

calendar_today5 days ago


info Full-Time

location_on Lucknow, India

work HyreFox

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