Senior Manager, Systems SME - HR Help & Support (BB-B2068)

Found in: Talent IN

With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, youâ€TMll help to create an environment where people feel inspired. Thereâ€TMs always more to discover and a growing team to learn from. This role will provide YOU the opportunity to lead key activities to progress YOUR career. Key responsibilities include: Lead small and medium process change projects involving technical operations. Act as the business product owner for HR related teams in the Help and Support spaces. Partner with the business to understand problems and confirm that the proposed solutions solve the problems. Create detailed mock-ups of solutions before they are built and introduced to the customer side. Participate in larger projects which require systems integration practices. Work with Documentation Analyst to keep document sets/global knowledge articles up to date and running. Take accountability for system-based VOC and fix issues noted by submitter in partnership with Technical. We would like to speak to you, if you have these experience and Skills. Needs to have some depth of knowledge in HR functions. Ensure Successful interaction with HR and Technical stakeholders. Enhanced familiarity with process improvement might also be an advantage. Participation in past agile teams might be an added benefit. Understand best practices of a Help/Knowledge/Ticketing solution within the HR space, including best ways to help utilise Tier 0 resources Familiarity with chatbots and maximising their use to employees Ideally have a working knowledge of Service Now (or alternatively another incident management solution)

calendar_today6 days ago


location_on Bengaluru, India

work GSK

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