Application Engineer (BB-B1993)
Found in: Talent IN
Description:Title: Applications Engineer - IT Business Management (ITBM)Location: HyderabadReport to: Senior Applications Architect, ITBM About EA:ENTERTAINING IS OUR PASSION Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for Internet-connected consoles, personal computers, mobile phones, tablets and social networks. EA was founded 30 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—have expanded immensely, but we are still driven by the same passion for developing, publishing, and distributing the world’s best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favorites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world’s most successful game franchise, The Sims. Fuelled by our talented staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference. Position Overview:As an Application Engineer you will provide functional, technical and application management expertise in delivery of solutions needed to run IT including Asset Management and CMDB. Application Engineer will be responsible for configuration and customizations and lifecycle management of the application(s) for which they are responsible and will participate in the creation and implementation of technology roadmaps that include periodic application/technology rationalization to realize business value of current IT investments.The ideal candidate will have at least 3+ years in a similar role. Key Responsibilities:ESSENTIAL JOB FUNCTIONS:Service focused attitude oriented with the drive to exceed expectationsTranslating customer requirements into technical solutionsProfessionalism in dealing with all levels of management and staffAttention to detail when conducting complex problem analysis and proven ability to resolve difficult problems or problematic situationsWork across IT teams and business units to create solutions and participate in initiativesConfiguring, maintaining, and administering multiple ITBM applications/toolsCollaborate with the team to improve and maintain the architecture of existing ITBM products / implementationsEffectively work with vendors on complex issuesProvides L2/L3 application expertise (as and when necessary, training will be provided where necessary) to ensure efficient day to day operation; Oversight and accountability for resolution of outages in coordination with other groupsProvide functional and technical expertise on applications for medium/high complexity projects and initiatives that deliver business valueProvides understanding of other boundary system applications which may serve as a data sourceProvide technical expertise for projects within specific application and/or technology areas using internal and external resources using Agile methodology. Deliver medium/high complexity projects by authoring/reviewing functional/technical design specs, leading code reviews and testing using EA’s D&I and Agile/Scrum development methodologiesImplementation of enhancements and/or upgrades and ensure that technology standardsSupport business partners by providing functional expertise for ITBM products and advise on improvementsExcellent verbal and written communication, interpersonal, conflict resolution, and customer service skillsDemonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environmentAbility to balance multiple demands and work both independently and as part of a teamMust be flexible and adaptable to changing business models and organization structuresAbility to stay on top of technology, participate in brainstorming sessions and contribute ideas to our products and tech stackStrong sense of ownership ‘can do’ attitude and high attention to detailExperience working in a distributed global teamFlexible to work during or overlapping North American time zonesWilling to travel as and when required Job Qualifications:Must have 3+ years experience in configuring and building components in Asset Management or Configuration Management systems or similar complex Enterprise Applications experienceHave a strong understanding of software applications and data quality managementExperience with one or more of the following: MS SQL, Python, PowerShell and/or Bash scriptingMust have strong understanding and Administration experience of Unix/Linux Systems, Windows Server and Desktop operating systems, Databases MS SQL, OracleWorking knowledge of Enterprise networks and ability to troubleshoot network related issuesProven application and systems troubleshooting skills with the ability to multi-taskAutomation and scripting skills focusing on integrating independent services togethers Educational Requirements:BS or other related I.T Degree in equivalent qualification or 4+ years of industry experience in systems engineering/administration/infrastructure with a specialization around on-premise, virtualization and/or cloud-based architectures What We’d Also Like to See:Experience with Amazon Web Services, Azure, Desktop, Server and VMware Virtualization AdministrationCertification Tracks: RCHE/Linux, MCITP, MCSE, CompTIA, AWS, EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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