Description:

Job Description • Administers time & attendance of employees, to ensure accuracy of the work records. • Monitors employee performance against work schedules and real-time productivity through applications. • Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity. • Processes schedule change tickets and requests to the published schedule. • Processes all changes to published schedules to meet operational business targets. • Informs employees and/or supervisors about schedule changes. • Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets. • Should be flexible with rotational US shifts Willing to work in night shift Good exposure to WFM tools, preferably IEX . POC:Â