Systems Operations Manager (BB-E54E7)
Found in: Talent IN
Description:About Wells FargoWells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Market Job DescriptionAbout Wells Fargo IndiaWells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locationsDepartment OverviewChief Technology Office (CTO) is created with a vision is to empower through continuous transformation in alignment with overall Wells Fargo Technology transformation. Enterprise Services and Portfolio Management is the group part of CTO focused on various aspects of technology transformation. About the RoleProvides 16x7 Engineering support to various applications in ESPM with specific skills API Services and Operation Support for Internal API Gateway covering L1 and L2 Support. Tasks includes but not limited to API Gateway Platform management, Upgrades and Support w.r.t to key platform metrics (Availability, scalability and resiliency). ResponsibilitiesDuties are varied and may include one or more of the following: Manage production support and maintenance activities of applications and multiple vendor products in multiple support frameworks (16X7, 16X5 etc) at WFEGS for API Gateway Team in India. Responsible to work closely with stakeholders to ensure issues are addressed per agreed service timelines.Resolve environment availability issues and work with stakeholder teams for resolution and communication.Act as a Subject Matter Expert in recommending newer technology practices and upgrading systems as required by market and organization frameworks.Engage with technology teams to deliver production releases and proof of concepts.Plan for business continuity, under various disruption scenarios.Drive automation across various processes with in Platform management/support. Responsible for creating opportunities for team members (including the managers) growthAccountable for expectations setting (goal settings) for the team members in line with the larger LoB and EGS goals (functional - technical/domain and behavioral)Responsible to mentor team members and provide avenues to meet the team members aspirationsWorks closely with the HR Partners on various talent items covering the entire talent landscape (include but not limited to the below): * Provide timely feedback and manage overall performance of the team members and ensure to build and sustain high performance work culture * Accountable for the overall engagement of the work group and manage attritionEssential QualificationsBachelor degree with 12 - 15 years of experience in Production/Application support teams5+ years of experience in Middleware, Enterprise Service Bus or API ManagementWillingness to work on shifts 16x7, flexible working hours and attend late night callsPrimary Skill: API APIGEE, Micro Services Architecture patterns, PCF, Cloud, Splunk, Release Management, Vulnerability and Patching Management.Desired Skills Apache Kafka Event management platform.Market Skills and CertificationsLeadership Expectations at Wells FargoAs a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.We Value DiversityAt Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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