Technical Consulting Engineer Tier 3 NOC Operations (BB-C40D2)
Found in: Talent IN
Description:Who we are Cisco Managed Services (CMS) organization seeks a NOC engineer to join a team of extremely hardworking engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management. Who you'll work with As part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Ciscoâ€TMs key customers. What you'll do Tier 3 or Problem Management Engineer also called as Escalation Engineers, are expected to reduce the number of incidents causing service failures by detecting the root cause of recurrent failures and implementing the proper changes to eliminate, minimize the possibility of further failures or minimizing the impact of incidents. This team is focused on long term prevention and reduction of failures. These groups are responsible for providing required level 3 support to the Incident Management teams, Change management Team, Problem management Team. They perform sophisticated diagnostics to resolve the customer service impacting incidents. They provide continual updates to the incident owners in order to meet contractual and performance objectives Inputs to Tire 3 Engineer: Incident details provided from Incident management teams; Configuration details (Hardware and software) Previously published Known-Errors; Vendor or Partner information. Inputs from Tire 2 Engineers Severity 1 & 2 Incident detected by the Managed Service Platform Inputs from customer on Audit Findings. Responsibilities: Own the problem until a work-around or permanent resolution is identified To participate in internal and external discussions for new solution deployments To analyze the performance trends and do a forecasting and proactively plan the traffic migrations so as to avoid traffic congestion on the identified links. To publish Known-Errors discovered during problem investigation. To create or suggest RFC for permanent resolution of identified known-errors; Participate on weekly incident review calls with the customer and Participate in ops planning calls with customer and give recommendations on network architectures and changes required. Change Management Responsibilities: Tier3 is also responsible for the preparation / Validation of Method of Procedures for execution of Major changes. Tier 3 is also responsible for the execution of Major service impacting changes and perform UAT post execution of changes Tire 3 Engineers are expected to coordinate with TAC and BU for all intensified issues till the closure of the issue. Perform Network Audit and give change recommendations. Perform the changes in network based on TSA (Telecom Security Assessment) audit and comply to customer. Perform Release upgrades and Architectural changes in the network. Creation of documents like HLD and LLD, Network Diagram, Troubleshooting guides etc. Required Skill Set: Ability to maintain and Troubleshoot on a large network with sophisticated network topology. Automation skill to Analysis of degradation of critical metrics and reduce impact on customer satisfaction. Good exposure on Network audit such Performance, Security & Configurations. Expert knowledge on Mobility architectures like EPC and vPC (Virtual packet core) Advance Level knowledge of network management, network availability & capacity planning Advance Level understanding of customer network infrastructure Validate new version upgrades for software features and impact analysis Prepare documentations as per standards like MOP, RCA Proficient Level Understanding/Knowledge, Troubleshooting Experience of various protocols. LTE, WCDMA, 5G, CUPS and other Mobility 3GPP standards and diameter protocols. Proficient Level Knowledge, on mobility interfaces like S1AP, S5, Gx, GY, RX. Solid grasp of IMS call flows and interworking of PCRF and IMS nodes. Good understanding on Openstack deployment and Openstack networking. Hands on knowledge of mobility cloud deployment, troubleshooting and VNF functionality Proficient Level Understanding/Knowledge, Troubleshooting Experience on the following: Cisco StarOS ASR5500, ULTRA M products CIMC, Cisco UCS B&C Series Ggsn, spgw, pcrf, dns CVIM and VNF concepts Openstack components and IMS functioning and SIP call flows Education & Experience: B Tech. Qualified (favorable - IT, Computer Science, Electrical Engineering). CCNA level knowledge is mandatory. Mobility certifications would be an added advantage ITIL Foundation V3 6-10 years of overall experience in SP mobility, EPC architecture and call flows. Redhat and Openstack certification Python or any scripting knowledge. Understanding on StarOS and CISCO ASR500 routers. A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures. Ability to work in a fast-paced, high-pressured, multi-functional, cross country, territory and theatre environment. Ability to work as a standout colleague and to work with minimal direction. Demonstrate high-level of maturity and confidentiality. Attention to detail and interpersonal skills Possess good communications skills This is a hybrid role where the candidate needs to have work experience in legacy packet core like GGSN, SPGW along with virtual packet core which includes VPC, VM and Cloud knowledge, and interworking between both technologies. Why Cisco At Cisco, each person brings their different talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything â€“ people, process, data and things â€“ and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more â€“ from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #WeAreCisco.
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