Willis Group Holdings

Operations Management (BB-127F2)

Found in: Talent IN

To handle various activities within the Placement and Billing process and to ensure that team meets its business requirements on a daily basis. To ensure that all parameters of performance in terms of KCOs / SLAs are met. Process critical activities with high levels of accuracy Prioritize and organize work on a daily basis according to business priorities Develop an in depth understanding of the technical aspects of the process Ensure adherence to the Willis service standard (Willis Excellence Model). Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing thei expectations. To update work tracker and time tracking tools accurately and on real time basis. Diaries to be actioned real time. U/w, Client, Broker queries to be actioned Follow up with the Carrier on the Clients behalf To eliminate unwarranted queries to UKSME within the team, evidence the same via emails and discussions. To ensure any feedback (including breach/errors) found in the process is informed to the team Manager at that very instance. To be flexible and ensure business needs are met all times, and must to be open to assist the team and outside the team, when required. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company. Operations Management/Operational Effectiveness Participate and contribute in team huddles. Proactively support key initiatives that have been delivered to implement change. To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly. Relationship management Ensure ongoing, effective relationships with stakeholders (Internal/external) Skills Good verbal and written communication skills Attention to detail is vital to succeed in this role Energetic, enthusiastic individuals Logical thinking skillset is a must Ability to learn new processes and systems, also should have the ability to adapt to changes Ability to prioritise and organise tasks, work within stiff timelines Ability to work independently and as part of a team. Ability to work under pressure and meet tight deadlines. Should be a quick learner and team player. Good communication skills ( Written & Verbal)

calendar_today6 days ago


location_on Thane, India

work Willis Group Holdings

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