CBSL

Process Trainer (BB-341AC)

Found in: Talent IN

Description:
Attend customer’s calls and assist them in resolving issues regarding the product/service Role: Trainer JOB RESPONSIBILITIES: · To train the new recruits on product & process/soft skills and bring them up to the expected bench mark, before they hit the floor. · Ensuring Improvement of Quality Scores of Employees · Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team · Responsible for the certification of the new hire trainings at the respective center· Responsible to increase training through put for the respective batch. · Conducting Knowledge Assessment Test on timely basis.· Prepares new sales representatives by conducting orientation to sales process.· Developing individual coaching plans, providing resources and assistance. Hiring SPECIFICATION: · Education:- Graduate · Experience: · Minimum 2 years of experience in training in the field of soft skills and communication. · Experience/knowledge of Bank's products and processes. Attributes: · Good communication skills· Good interpersonal skills· Problem solving skillsContinuous learning ability· Soft skills· Feedback sharing· Clear and logical approachBommanahalli, Bengaluru

calendar_today3 days ago

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info Full time

location_on Bengaluru, India

work CBSL

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