Cognizant

Manager - Delivery (BB-65F49)

Found in: Talent IN

Description:

Delivery Director

Qualification:

Bachelor's/Master's in Science/Engineering or equivalent

Responsibility:

Business / Customer:

  • Work closely with account management/vertical team for customer satisfaction.
  • Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.
  • Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.
  • Establish robust governance and ensure compliance.
  • Adhere to SLA compliance and delivery of project status/SLA reports.
  • Identify initiate and implement Continual service improvement and transformation plans.
  • Ensure data integrity and quality reporting.
  • Proactive Risk Management.
  • Project/Process:

  • Adherence to process compliance based on organization/client standards frameworks and tools.
  • Ensure that all teams comply with processes as part of service delivery.
  • Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).
  • Responsible for Operational aspects of Project Administration (for example: ESA).
  • Ensure effective change control policies are in place.
  • Ensure availability of required infrastructure for efficient delivery.
  • Responsible for optimum resource planning and management.
  • Setup regular customer meeting for project / engagement updates based on the Governance plan.
  • Ensure optimum staffing in the project.
  • Ensure operational rigor on the floor.
  • Rigorous implementation of critisit change mgmt.
  • and escalation mgmt.
  • processes.
  • People / Team:

  • Responsible for creation and implementation of learning plans and skill upgrade.
  • Responsible for Performance management and career development of the team members.
  • Responsible for driving Reward & Recognition and employee engagement.
  • Encourage Team to contribute and participate in training programs.
  • Organization:

  • Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.
  • Drive organizational initiatives through effective communication with the team.
  • Participate in recruitment programs (Campus and lateral).
  • Participate in any academy knowledge sharing and innovation ideas.
  • Comply with practice/organization defined timelines for various initiatives.
  • Must Have Skills

  • Microsoft Intune & EMS
  • Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Feb 25 2021

    calendar_today3 days ago

    report

    info Full Time Employee

    location_on Bengaluru, India

    work Cognizant

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