Process Associate (BB-BD5E6)

Found in: Talent IN

Responsibilities: - Process claims in line with required service standard and in accordance with delegated authority. - Collate information from correct sources to assess ensuring accurate and fair assessment of all claims. - Challenge any anomalies including declining all invalid claims. - Communicate effectively with customers, representatives and veterinary practices to manage expectations throughout the claims process. - Pro-actively managing caseloads. - Manage multi-channel correspondence across emails, post and telephone calls. - Effectively manage claim cost. - Organise, record and distribute incoming correspondence through multiple channels efficiently. - Update and maintain policy records accurately - Liaise with both internal and external customers via telephone and email. - Achieve daily targets set by the Team Leader. - Maintain an appropriate level of knowledge regarding products, procedures, service, system and frameworks. - Any other tasks deemed appropriate by the Line Manager. Responsibilities: - Willingness to learn the intricacies of Claims. - Excellent verbal and written communication skills. - The ability to prioritise workloads and meet deadlines. - Attention to detail. - To be pro-active and self-motivated. - Experience in handling of insurance claims. - Excellent attention to detail. - Strong written and verbal communication skills. - Ability to build and maintain positive relationships with all customers, colleagues and members of management. - A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service. - A flexible approach to working and a willingness to adapt to the role when required to assist the department. - To be Pro-active and self-motivated Preferred Requirements: - Knowledge and experience of Insurance Industry, as well as an understanding of Claims.

calendar_today3 days ago


location_on Sahibzada Ajit Singh Nagar, India

work Cogneesol

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