Service Delivery Coordinator 3 (BB-217A8)
Found in: Talent IN
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings:, , ,
What success looks like in this role:
Service delivery associate 3 will be responsible to monitor onsite service calls to completion. The role requires constant interaction with field technicians to resolve their issues through emails and calls. Inbound and outbound calls are also involved in the role. Identifying potential SLA misses and escalating them as per the defined procedure. Responsible for the SLA, Productivity, & Utilization metrics for the assigned account.
Ensure governance around “one best way” process.
You will be successful in this role if you have:
Skills, Experience & Qualifications:
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