Application Support Engineer 4 - Salesforce (BB-42AAD)

Found in: Talent IN

Connecting the world to wellness MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness and beauty professionals to the millions of clients they serve. MINDBODY is a cloud-based business management software company for the wellness services industry. We serve about 35 million consumers located in 130 countries & territories. At MINDBODY, work-life balance takes on a new meaning for us. When your life goals & values align with the work you do every day, balance is second nature. We help inspired business owners seamlessly succeed & individuals all over the globe lead healthier, happier lives with our technology. Company Overview - Follow our careers page here - JOB SUMMARY – MINDBODY’s IT Business Systems team is seeking an experienced Business Systems Analyst IV. This is a full-time position in IT Business Systems, which partners with internal business teams such as Sales, Customer Service, Marketing, Human Resources, and Finance/Accounting. You must possess expert knowledge of , Sales, Finance, Customer Service, and Marketing processes and procedures as well as vast experience with SaaS platforms and customer relationship management. You must possess a broad background in information technology, a practical understanding of how businesses work, as well excellent problem-solving, analytical, interpersonal, and communication skills. PRINCIPAL DUTIES AND RESPONSIBILITIES: · Work towards becoming a Salesforce Certified Administrator (if not already). · Work towards becoming a Gainsight Certified Administrator (if not already). · Participate in the Change Management process. · Maintain and update users, roles and profiles, passwords, security settings, sharing rules, etc. · Configure various applications to meet business requirements. · Create custom report types, reports, and dashboards. · Participate in user requirement sessions and document user requirements to address changing business needs. · Collaborate with the BSA2, BSA3, Team Lead, and BS Manager to assist in implementing any new tools, processes, etc. · Create Test Scripts for new features or functionality. · Thoroughly test new features and functionality developed by other BSA team members. · Perform mass updates to data using various tools. · Should be self-driven, good communicator and a team player. · Partner with the various departments to define and document process, strive for operational excellence and translate business problems to solutions. · Develop and provide training to a variety of user audiences that have a variety of technical skill levels. · Manage multiple small to medium-scope projects, including requirements gathering, developing work breakdowns and project plans, track task status, and escalate as needed to keep projects on schedule. · Define and document processes, capture functional requirements and create process flows. · You are able to quickly learn new technologies, find creative solutions to a wide variety of problems, and communicate effectively to both technical and non-technical audiences. QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s Degree required. MIS or related field preferred. • 7+ years’ experience with administration, including advanced customization and configuration, familiarity with Apex, and process documentation. • Admin Certification required. • Advanced Admin Certification or Developer Certification required. • Experience with “The Big Four” accounting/auditing firms a must. • Experience with SOX, HIPAA, PCI, GPDR, CCPA compliance requirements a must. • Strong understanding of business units (Sales, Customer Service, etc.) and their processes. • Excellent oral and written communication/documentation skills. • Excellent understanding of IT business processes. • Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, CPQ, Heroku, Mulesoft experience is highly desirable. • Excellent understanding of current integrations a plus: Netsuite, Aria, Zuora, Marketo, DocuSign, Gainsight, SpringCM, NC Squared, Outreach, TextUs, ZoomInfo, FinancialForce, etc. • Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate. • Lightning implementation and administration experience preferred. • Familiarity with custom API integrations & troubleshooting. • Ability to work independently and in collaborative teams. • Shows tenacity in resolving technical problems and attaining business objectives. • Experience integrating tech stacks due to M&A activity. SCOPE OF SUPERVISION/AUTHORITY: • Duties for this position are performed under limited supervision • You will be responsible for planning and organizing their own work, which may or may not be directly related to general business operations of the company or its customers • You will receive training and guidance from manager as needed • Individual contributors may be required to regularly exercise discretion and independent judgment with respect to matters of significance depending on the nature of the position • There is no direct management responsibility for the position WORK ENVIRONMENT AND PHYSICAL DEMANDS: • You will need dexterity of hands and fingers to operate a computer keyboard • This position is mostly stationary and will be required to remain stationary for extended periods of time • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus • The noise level in the work environment is usually moderately quiet

calendar_today4 days ago


info Full Time

location_on Pune, India


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