Design ? Define standard operating guidelines. ? Create System Architecture (scalability, availability). ? Define the roles from a security perspective. ? Adopt best practices. ? Create roles as per specification and ensure alignment to SOX requirements. ? Develop and implement Disaster Recovery Plan. ? Perform a data management strategy (such as when customer wants to go for archiving). ? Present the proposed Infra architecture to customers and seek signoff. Implementation. ? Build HA environment in UAT and PROD. ? Apply best practices and standard operating principles. ? Expert knowledge in provisioning various PAAS products like DBCS,SOACS and,MFTCS. ? Scale up PAAS instances and LB setup. Service Support and Maintenance. ? Review incident/problem/change management plan created by team ? Track issue/problem resolution. ? Conduct RCA. ? Define communication and issue resolution matrix. ? Drive and implement best practices for resolution of issues. ? Liaise with business users/SMEs to resolve issues if required. ? Review patch fixes created to prevent recurrence of complex problems ? Track adherence to SLAs. ? Guide team members in the course of incident/ problem management. ? Conduct change impact assessment. ? Collate change records. ? Share change records with relevant stakeholders. Configuration, Deployment and Closure. ? Create strategy for roll back. ? Conduct dry run on pilots. ? Monitor the processes are being followed. ? Document changes in the system. ? Resolve issues that arise during project deployment/ closure. ? Check that all action items mentioned in the deployment checklist have been completed. ? Post final acceptance, conduct all closure schedules. ? Provide support in creation of a final project report. ? Conduct handover to AVM team. Monitor all system/security administration activities and ensure all audit requirements are met. Ongoing System Administration. ? Guide team to implement alert systems. ? Define KPI/SLAs. ? Resolve escalations. ? Conduct RCA of issues. ? Develop report on service level availability of the system and capacity utilization. ? Manage identity management experience. ? Conduct security risk assessment. ? Ensure business continuity is maintained. ? Seek feedback on security experience and take actions to ensure compliance is maintained. ? Optimize system performance. ? Proactively analyze and resolve performance bottlenecks. ? Identify end use/applications performance problems and determine optimal performance settings. ? Hands on in various tools like WLST,Shell scripting and Oracle CLI. Knowledge Management. ? Create and update knowledge articles in the knowledge management repository. ? Provide guidance to team members to maintain all documentation related to project. ? Conduct KT sessions. ? Create knowledge articles on the problem, workaround solutions. ? Monitor and report the usage of knowledge articles. ? Maintain knowledge management database. Training and Recruitment / People Management. ? Provide assistance in selection of representative employee groups for training. ? Conduct training. ? Mentor team members in project teams with respect to product and domain skills on projects. ? Conduct technical, face to face interviews with candidates and support recruitment process. ? Set goals for team members and monitor performance. ? Coordinate with the project/program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns. ? Conduct performance appraisal for team members. ? Organize team initiatives on a periodic basis. System Improvement and Standardization. ? Understand customer's business and recommend improvements on existing systems and processes. ? Actively seek out opportunities and provide domain inputs for improvements in systems performance and security. ? Introduce synergies between various teams to integrate various platforms. Project Planning and Setup. ? Understand resource plan. ? Plan for knowledge enrichment, change management and quality management. ? Conduct estimation of time utilization of different resources and activities ? Identify appropriate processes based on project landscape. ? Identify gaps and advise on improvements if required. ? Share inputs in creation of project plan with Project Manager. ? Review hardware/software requirement plan. ? Validate system build. ? Understand the test strategy, evaluate the design and identify gaps in the test plans, if any. ? Define KT plan. ? Customize project management system. ? Define standards and set Cognizant 20. ? Provide all support required during presales activities. ? Lead conversations with cloud product vendors on roadmap / architecture discussions / potential issues as needed by clients. Requirement Gathering and Analysis. ? Understand the requirements from clients/ functional consultants. ? Participate in client calls and seek clarifications. ? Create a requirements traceability matrix. ? Provide inputs during creation of operational concepts and scenarios. ? Perform requirements feasibility with regards to implementation. ? Prepare high level infrastructure requirement. ? For support projects, understand the customer landscape. ? Evaluate if Cognizant has sufficient capabilities to support the project. ? Evaluate customer demographics and prepare analysis reports. ? For PAAS, define topology,sizing,storage ,security and networking rules. ? Define strategy to migrate work load from onprem to cloud. Sales Support. ? Provide support in presales activities by providing inputs during proposal development from a system perspective. ? Provide inputs for estimation of sizing, infrastructure cost etc. ? Collaborate with Business Analysts to create RFP responses. ? Participate in seminars /conferences.
Must Have Skills CHARMSolution Manager
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Mar 15 2021
calendar_today6 days ago