Outpace consulting

BPO : Teleperformance : Banking Process : Day Shift : Call Now (BB-53FFE)

Found in: Talent IN

Description:
Job Details : 1 : Candidate Must Be A Graduate 2: Candidate Must Have Decent Communication Skills 3 : Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.4: Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.5 : Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.6: Building lasting relationships with clients and other call center team members based on trust and reliability.7 : Utilizing software, databases, scripts, and tools appropriately.8 : Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.9 : Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.10 : Adhering to all company policies and procedures.Key SkillsBPOBComBBABJMCPGDCABusiness EnglishBHMPost GraduateBBMMBAMass CommunicationBSCB.EJournalismGraduateBCAPGDMB.TechCommunication SkillsEnglishSpoken EnglishUniversityCollegeTeleperformanceEnglish LiteratureFresherBA

calendar_today5 days ago

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info Full Time, Permanent

location_on Hyderabad, India

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