Hang Seng

Software Engineer/Batch Operation/IT Infrastructure Delivery (BB-5FA8B)

Found in: Talent IN

Description:
Job DescriptionDescriptionThe health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer Principal responsibilities Digital Business Automation (DigiBA) is an integral part of Enterprise Services. DigiBA are responsible for Globally delivering scheduling requirements at the quality and pace warranted by the business whilst maintaining the integrity of the scheduling environments. Our aim is to provide the workload automation capabilities to facilitate DevOps and Agile practices both internally and externally, and administer the end-end governance and oversight for all scheduling products. Working within a 24*7 Global Production Support team, the role of the Support Analyst is to assist with the day-to-day Operations of batches hosted from zSeries/iSeries/Distributed systems The job holder will assist with monitoring, investigation and remediation of batch issues in production. The role will involve interfacing with a range of different technologies and business stakeholders to ensure all the alerts and issues are suitably supported and remain stable within the Production environment. The job holder will be expected to work on a rotational shift basis 24*7. Delivery Deliver solution/tasks as per procedures and as applicable to business requirements in line with best practice Demonstrate efficiency in managing & delivering tasks independently with minimal supervision Deliver solution/tasks with demonstration of Technical knowledge (e.g. alerts, adhoc request – as relevant) Support Service Quality putting in place procedures/fixes to avoid repeat incidents. Demonstrate a flexible approach to accommodate change requests Ability to prioritize tasks under pressure to reduce overall service impact Communication The job holder will be expected to demonstrate effective communication skills with Key Stakeholders, both written and verbal. Provide timely and accurate status updates on any issues or work requests. Demonstrate punctuality in attending conference calls/creating and issuing of reports. Customers/Stakeholders- Understanding of functional requirements and translation of business requirements into technical specifications Participate in crisis calls as applicable Liaise with Stakeholders on various requests/issues. Proactively identify problem situations and resolve to give maximum customer satisfaction Escalation used only where necessary, appropriate measures are taken to improve and sustain high quality of delivery and prevent recurrence Leadership & Teamwork Brainstorm with team leaders and peers on emerging technology trends, ask the right questions, clarify from teams and ensure that critical issues are surfaced and considered Operational Effectiveness & Control Create and maintain procedures for any new Batch requests and tasks Ensure strict adherence of HSBC Group Compliance Policies QualificationsRequirements Ability to communicate effectively both verbally and written with stakeholders (internal as well as external) Ability to work with a sense of urgency in a multi-tasking environment Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals Able to develop positive relationships. Establish a rapport with customers & achieve mutual trust and respect. Ability to work to strict deadlines and under pressure, deal with competing priorities Ability to work on own initiative. Excellent organizational & prioritizing skills. Good understanding of Service Management Processes of Incident Management, Change Management and Problem Management (ITIL) Experience of working within an IT Environment Experience of working in any of the systems of zSeries/iSeries/Distributed platforms Experience of using any Workload Automation or Scheduling Products like Control-M/ TWSz/CA-7 You’ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. **Issued By HSBC Software Development Centre***

calendar_today3 days ago

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