Genpact

Senior Manager - Invoice to Cash (BB-5AA88)

Found in: Talent IN

Description:
Are you the one we are looking for?Inviting applications for the role of Senior Manager, Order to Cash In this role, We're looking for someone with extensive knowledge and understanding of entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good standout colleague and should have led a team size of ~40 to 50 people. Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections Handle order management and order fulfilment operations with a customer first mindset Handle Order to Cash related to collections and dispute management, implement & adhere to strategy Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery Interaction with end customers via Calls and Emails for collecting pass due amounts Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail and conference calls. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution Qualifications we seek in you! Minimum qualifications Any Graduate / Preferred B.Com Good Interpersonal Skills -verbal and written SAP knowledge Flexibility to any shift MS - Office knowledge and Strong E-mail and Customer call handling etiquettes Preferred qualifications Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight Good customer handling skills Proficient in English

calendar_today5 days ago

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info <span class="inline"> </span><span id="requisitionDescriptionInterface.ID1989.row1" class="text" title="">Full Time</span>

location_on Gurugram, India

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