Systems Operation Analyst II (BB-4BC73)

Found in: Neuvoo IN


Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :


Systems Operations Analyst II – 4 to 6 Years – Bangalore Location

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

What you bring

  • Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
  • Knowledge of clients objectives/business priorities and FIS role in achieving
  • Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent analytical, decision-making, problem-solving, team and time management skills
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources
  • Ability to persuade and influence others on the best approach to take
  • Ability to multi-task, deal with predefined deadlines
  • Flexibility, versatility, dependability, positive outlook, strong work ethic.
  • Required Bachelor’s degree in computer engineering, computer science or other related discipline.
  • What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    calendar_today3 days ago


    info Full time

    location_on Bengaluru, India

    work FIS

    I expressly authorise the Terms and Conditions

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