We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate
Identify at least 1 successor for all critical roles that one handles and all reports/MIS that one sends
Work jointly with team and all Units towards achievement of Organizational Objectives
Unplanned offs<3 in the year
Complete assigned requests within TAT
Customer Experience& Productivity:
Ensure the stake holder mails are reverted within target turnaround time
Ensure TAT is adhered as per pre-agreed SLA on Requests/Complaints/TL Calls/Static data calls/KYP/Emails handling/CEMS and Non CEMS activities/ VOC, any adhoc requirement.
Minimum productivity of 90% to be achieved
Process Improvements & RCA
Audit Controls and Costs – Weightage 5%
Ensure adherence to all Group policies & Procedures.
Ensure adherence to local laws & respect the Community within which we operate.
Ensure that all KYC and Anti-Money Laundering Policies’ are well known and followed.
Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.
Ensure correct & timely updation of leave on the PeopleSoft portal.