HSBC Group

Head of Wealth Development (BB-7D9B0)

Found in: Neuvoo IN

Description:
Head of Wealth Development:0000FD99 Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Customer Value Management

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class retail banking and wealth management solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.

Principal Responsibilities:

The role is a Senior role, reporting into the Country Head of RBWM. It has direct accountability for ensuring strategic direction to the Wealth Management business of the Bank; grow and manage it by crafting the overall product proposition; Constantly improve and enhance the proposition, the product mix on offer and service deliverables to meet customer needs across customer segments of the Bank. The incumbent will be primarily responsible for the Wealth Management P & L that includes Investments, Insurance, Liabilities and Forex.

Building and maintaining a robust operational platform for Wealth Management with the right enhancements to drive customer value in terms of wealth strategy, investment research and advisory within the framework of ASP and Global Wealth Guidelines will also be critical.

  • Directs and manages the Wealth Management business and ensures that we attain leadership position amongst the peer group.
  • Champion the concept of Financial Planning and drive a “need based selling” approach so that customers view the proposition as the best amongst peers in the wealth management domain.
  • Lead the Wealth Development team and work on building and developing skill sets in frontline teams, creating a robust back end solution for the wealth management business and developing winning products and enhancing the suite of financial tools.
  • Manage the implementation of Global Wealth strategies in country, driving product, pricing, promotion and platform and channel strategy for Wealth Management, working closely with Group Centres of Reference
  • Formulates Plans, develops products and services and marketing strategies to maintain a competitive position in the market
  • Drive the distribution of Wealth Management Products in coordination with channel managers, sales leads and teams across online, mobile, phone, branch and other relevant channels.
  • · - Ensure a high level of compliance and control for all Wealth Products, including systems platforms, oversight processes, quality checks and reporting.

    · - Ensure compliance with Group strategy/policies, managing approvals/changes, and monitor local Country analysis of risk, performance and financial results for Investment Products.

    · - Contribute strongly to continuous improvement, to improved customer experience through the advocacy of a client centric sales culture incorporating TCF principles.

  • Actively collaborate with INM MKT in plans, initiatives and activities to better understand customer needs and requirements, customer segmentation ideas, customer behaviour and finalise proposition/product and customer targeting details as also communication campaigns.
  • Collaborate with in-house and third party product providers to ensure that channels have best in class products to offer to customers.
  • Qualifications
  • 15-20-years’ experience, including a minimum of four years proven senior management experience or equivalent.
  • Background in Finance and/or quantitative disciplines (preferred but not essential). To ensure appreciation of CRM analytics and cross product P&L
  • Understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them
  • Proven track record of communicating effectively within the organization and with customer groups.
  • Strong ability to credibly interact with senior management.
  • Thorough understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them
  • Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization.
  • Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.
  • Strong knowledge of the customer service concept and its impact on customer relationships.
  • Product/ Functional Specialization:

    · Expertise in one or more sets of products: Assets, Wealth, Liabilities

    · Experience in developing/ working with Customer Propositions

    · Expertise in one or more key functions: Marketing, Credit Risk, Analytics, Customer Service

    Education:

    · Post graduate degree is preferred though not essential

    · Graduation or Post Graduation in Quantitative area is preferred but not essential

    · Graduation or Post Graduation in marketing or business. Alternatively, relevant experience

    Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

    Additional Information

  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
  • As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
  • You’ll achieve more when you join HSBC.

    Diversity Statement, Data Protection and Entity Statement

    As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
    We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    The Hongkong and Shanghai Banking Corporation Limited (HSBC) India

    calendar_today3 days ago

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    info Full-time

    location_on Mumbai, India

    work HSBC Group

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