Torry Harris Integration Solutions

Senior Support Engineer (BB-F0BA5)

Found in: Neuvoo IN


Senior Support Engineer

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Posted 22 days ago

Job Description :

Looking for a senior support analyst with 6-8years of experience in production platformsupport. The candidate should have been a part of L2/L3 teams and have the following skillsets.

  • Hands on experience in supporting applications deployed on AWS cloud.
  • Knowledge of basic DevOps and ability to scale up
  • Experience & knowledge on Python & Unix Shell scripting
  • Experience in supporting Weblogic application server administration, Oracle SOA Suite, Oracle (RDS) & MySQL on a production platform would be preferable
  • Good experience and knowledge on Linux & Windows operating systems
  • Good experience and knowledge on monitorign tools like Nagios, CloudWatch, ELK is required.
  • Good understanding of operations SLAs and ability to co-ordinate within the internal and external teams to debug a issue, trace the route cause and provide a resolution is required.
  • Excellent communication skills (Oral and written) to liaiase with consumer queries and issues.
  • Excellent presentation skills to liaise with consumers during various discussions that may be required.
  • Knowledge of ticketing tools like Remedy would be desirable.
  • Role :

    The R&R would include:

  • Attending daily status calls with stakeholders and internal Ops teams
  • Discussions with delivery teams for project/L3 related issues.
  • Monitoring and maintaining on-prem and cloud infrastuctures
  • Participate in application & infra enhancements activities to provide inputs and suggestions.
  • Deployments in reference/test and production environments
  • Troubleshooting issues and log analysis
  • Supporting 24x7 on-call and work in various shifts according to the project needs.
  • Conducting periodic Operation/Support reviews
  • Working on RFPs and conducting POCs
  • Organizing knowledge sharing sessions with peers
  • Resource/Team management
  • Incident and problem management
  • Application Transitioning
  • Documenting SOPs, deployment plans, support model documents/Ops manuals etc
  • Skills Required : Weblogic Administration, Linux, Oracle Service Bus, Python, SHell scripting, Oracle RDS, MySQL, AWS Desirable Skills : Nagios, Cloudwatch, ELK Department : BU01 Designation : Senior Support Analyst Education/Qualification : Any Graduate preferably B.E, B.Tech Years Of Exp. : Location :

    Bangalore, Karnataka, India

    Open Positions : 2 Education : Posted On : 17-Mar-2021
    To: Enter comma separated emails Please enter at least one email Please enter a valid email address From: Please enter the from email address Please enter a valid email address Subject: Please enter the email subject Hi,
    Job Title : Senior Support Engineer
    Location : Bangalore, Karnataka, India
    Mandatory Skills : Weblogic Administration, Linux, Oracle Service Bus, Python, SHell scripting, Oracle RDS, MySQL, AWS
    You can view the details of the job and apply

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