Cyber Security Specialist
Bachelors Degree, Diploma
CCNA Security or Equivalent
Stakeholder Management : 'â€¢ Adherence to customer security and compliance requirements. â€¢ Ensure stated productivity requirements are met for the engagement. â€¢ Inspect configuration and security devices log review. â€¢ Review of standard operating procedures against support provided. â€¢ Review the disaster recovery plan for good practices.
Service Exceution : 'â€¢ Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. â€¢ Implementation of approved change requests in line with customer change management process. â€¢ Responsible for incident life cycle following ITIL frame work as applicable. â€¢ Adherence to customer communication etiquette. â€¢ Assess security design for single points of failure.
Project management : â€¢ Review CSAT feedback and ensure timely implementation of corrective actions. â€¢ Coordinate with resolver groups vendors/carriers. â€¢ Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners. â€¢ Effective floor Management.
Process adherence : â€¢ Participate in Critsit process to resolve the incident in a timely manner. â€¢ Log and triage incidents. â€¢ Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ). â€¢ Provide inputs to FAQ database / KR / contribute towards updating knowledge articles. â€¢ Contribution to continuous service improvement plans (CSI).
People Management : â€¢ Continually assess skill level and provide intervention assistance. â€¢ Contribute to and participate proactively in knowledge sharing sessions. â€¢ Encourage team individuals to participate in organization innovation programs. â€¢ Act as a buddy for new hires. â€¢ Makes recommendations on R&R for team / individual achievement. â€¢ Makes recommendations to team lead on teamâ€TMs performance rating.
Knowledge Management : â€¢ Ensure team contributes and participates in all organizational technology events and knowledge sharing forums. â€¢ Adherence to Organizational policies and processes (including Cognizantâ€TMs security policies LP timelines etc).
Must Have Skills McAfee ENS Splunk SIEM Bluecoat Web Security
Good To Have Skills Splunk
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